Sales and Customer Experience

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Developing a sales learning journey focusing on key account management

What are the sales skills needed to strategically manage key accounts and build customer loyalty? For Typsy, a hospitality learning...

Creating opportunities to generate after sales revenue and elevate customer service

Cycle & Carriage is Southeast Asia’s leading automotive group and the largest distributor of Mercedes-Benz in the region. As Southeast...

Using e-learning to drive sales and service excellence

Based in Munich, Germany, Rodenstock is a medical technology company and major manufacturer of spectacle lenses and frames. Rodenstock...

Learning to survive: building a culture of learning at SME's

When you’re working for a global company, chances are, you have access to a sophisticated and rather complete library of digital learning...

Here To Stay: Sales Trends Accelerated Through Covid-19

This month, I’ve been interviewed by Mikaela Thompson of Happyer.io to narrow down post-Covid sales trends for you. Enjoy the read!

LIVE (!) Virtual Training - An Opportunity To Be Seized Now

LIVE virtual training is an opportunity to be seized by businesses around the world: here is why.

Interview #2: What Lubna Ali of the Swiss Education Group Can Teach You About Sales.

Thinking about getting into sales? Read this interview with Lubna Ali, who tells us her tips from the world of private education sales.

Painful Lessons Learned from Moving to the Sale Too Quickly

The best lessons in Sales are often the ones we draw from our biggest mistakes. Luckily, they eventually make you a better Sales Manager.

Interview #1: What Aurelie at The Ritz-Carlton, Toronto can teach you about Sales

Learn from other sales managers - in this interview, Aurelie Senizergues shared how she is successful in sales.

Sales Technology - A Boost For Your Team If The Basics Are Right

Skills - Tools - Mindset I Successful sales strategies are made up of these three elements. But how much technology do you really need?

Commanding A Room Without Being A Threat (or: A quick guide to successful networking)

Networking is an important part of the sales profession, yet some people find it hard to "put themselves out there". Check out this article