Sales and Customer Experience

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Workplace culture and productivity go hand in hand

Thanks to Michael Valocchi from Cognizant I was pointed in the direction of Charles Duhigg’s book, Smarter Faster Better - The...

Creating opportunities to generate after sales revenue and elevate customer service

Cycle & Carriage is Southeast Asia’s leading automotive group and the largest distributor of Mercedes-Benz in the region. As Southeast...

Using e-learning to drive sales and service excellence

Based in Munich, Germany, Rodenstock is a medical technology company and major manufacturer of spectacle lenses and frames. Rodenstock...

From Interview Skills to Entrepreneurship: 8 Tips for Hospitality Students Now

When I was a student at Ryerson University we often had guest speakers join our class to talk about their career path and to answer our...