tailor-made sales and customer service workshops for the hospitality industry.  

SALES TRAINING

In this fast paced environment, the road-map to success in sales is based on diligent research, detailed, strategic planning and creative execution. Our sales training focuses on smart prospecting, building your book of business and turning leads into contracts.

Learn more here.

SERVICE TRAINING

Service = Sales. That’s why delivering highest levels of customer service is a matter at the heart of profitable hotels. This workshop is designed to equip your customer facing team members with the skills needed to achieve highest guest satisfaction scores.

Learn more here.

ADVISORY SERVICES

Are you an opening or transforming business? The Skill Shop creates customized solutions and can assist with specific sales or customer service projects over a specific period of time. Hire us to deliver your company's training material, develop your company training workshops or accompany your new team on its path to success over an extended period of time.

Contact us for a free consultation.

 

COMPLETED WORKSHOP

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ABOUT

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With 15 years of hotel sales experience at notable companies such as The Ritz-Carlton Hotel company, Katharina creates hands-on skill training for your sales team. The Skill Shop promotes a culture where operations and sales teams work hand-in-hand and understand they share responsibility in sales. We believe in consultative selling, creating site "experiences" rather than site "inspections" and connecting with your guest emotionally rather than through selling features. Read her detailed bio here.

WHY WORK WITH US

  • Katharina's art of asking important questions, her confidence and business acumen make her stand out. Her competence to uncover client needs was invaluable when we worked together. She was able to add another dimension to our partnership and client conversation. Katharina will be a great guide to learn from. She is a true professional, dynamic and enjoyable to work with.
    — Ines Forner, Global Account Director, Group Sales, The Ritz-Carlton Hotel Company
  • When I met Katharina she was Regional Assistant Director of Sales for Kempinski Hotels in China and as such responsible for our account. The service provided by Katharina was exceptional. Not just in its level of professionalism, but always provided with a genuine smile.
    — Hanna Boehme, Managing Director, German Centre for Industry and Trade Co. Ltd., Beijing
  • Katharina has been a trusted resource and consultant for executive level programs we’ve partnered on during her time at The Ritz-Carlton. A key communicator and extremely driven to enhance client experience, Katharina is able to anticipate client needs and potential obstacles before they arise. A truly genuine individual, Katharina is passionate about customer experience and always a pleasure to work with!
    — Danielle Giannantonio, Event Manager, Corporate Events KCI Management Inc.
  • Katharina is a very well versed hospitality professional, who used to perform any of her assigned duties at the highest level and to our utmost satisfaction. Especially in the field of Sales & Marketing she achieved best possible results, in particular due to her pleasant personality and perseverance.
    — Thomas M. Fischer, Hotel Manager at Kempinski Hotels (2012)

RESOURCES