Your holistic sales & operations advisor 

Revenue generation paired with operational excellence

The Skill Shop is a holistic consultancy & training provider for SME's.

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Every business is different and so are our projects.

That's why we tailor each sales strategy to your needs and pair them with advice on operational effectiveness to improve service, reduce operating costs and create a legacy of happy employees (and clients!). 

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What do we mean by holistic? We produce your own online learning content to ensure that knowledge stays with you for years to come. 

Sales

We help you to develop an inbound and outbound sales strategy. We build sales confidence in your team so that you no longer have to rely on the phone to ring. Are you ready to take charge of your sales?

Operations

Client retention is more sustainable than constantly trying to win over new ones. How do we build customer loyalty? Through operational excellence, a strong service culture and maintaining trust.

Training

We create your own library of learning videos and combine them with virtual and in-person workshops to ensure the knowledge stays in your team. Learning is key to continuous success.

Vicky Huffey

Managing Director 

Sassy Media Group

Katharina is a hugely warm and engaging sales trainer. I hired her to create a sales training programme for our team and she has been an incredible support throughout. Katharina helped our team to further develop their sales skills and build processes that will enable our team to work more in a more data driven and productive way. I can wholeheartedly recommend her services.

Ron Pellerine

General Manager

Metro Toronto Convention Center

Rarely do you come across someone who is talented at both big picture ideas & executing the small details — Julian is just that person. Julian understands the importance of building strong relationships & that ensuring bespoke guest experiences is key to overall success. I highly recommend working with Julian.

Diana Savelyeva

General Manager

GVA Interior

The advice and guidance I received from The Skill Shop was tailored to my context and company, making it very applicable! I was able to implement it into our team's sales routine. Katharina's expertise along with her energy made each sales training session very informative and fun. Working with Katharina was inspiring!