The Skill Shop
Your holistic sales & operations advisor
The Skill Shop is a sales consultancy, guest experience innovator and
digital learning producer for SME's.
Every business is different and so are our projects!
That's why we tailor each growth or customer service strategy to your needs. What we mean by holistic? We produce your own online learning content to ensure the knowledge stays with you for years to come.
We build confidence in your sales team through hands-on workshops and skill building. Are you sales processes efficient? Let's review together if your sales activities support your goals. Ready to take charge of your sales?
How do we build customer loyalty in the future? What are the trends that impact the profitability of your business? We collaborate with universities and incubators to find out for you.
We create your own library of learning videos and combine them with virtual and in-person workshops where necessary to ensure the knowledge stays in your team. Learning is key to culture building and
Rooted in hospitality, we work with SME's that have a B2B business model and
want to implement a customer-centric culture.
Hotels & Tourism
Sassy Media Group
Katharina is a hugely warm and engaging sales trainer. I hired her to create a sales training programme for our team and she has been an incredible support throughout. Katharina helped our team to further develop their sales skills and build processes that will enable our team to work more in a more data driven and productive way. I can wholeheartedly recommend her services.
Metro Toronto Convention Center
Rarely do you come across someone who is talented at both big picture ideas & executing the small details — Julian is just that person. Julian understands the importance of building strong relationships & that ensuring bespoke guest experiences is key to overall success. I highly recommend working with Julian.
Deputy GM, HR
Cycle & Carriage Singapore
Our first time working with The Skill Shop has been nothing short of amazing! Open to discuss and explore the points of contextualization; quick to grasp what’s required and they kept the flow of learning journey engaging and interesting in the digital space. This is indeed the start of an "Exceptional Journey Made Together"!
Here are some articles to learn a bit more about us and the topics we care about: