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 The Skill Shop 

Your holistic sales & operations advisor

The Skill Shop is a digital learning producer,

customer experience management innovator and

a sales & operations hospitality advisor.


Every business is different and so are our projects.

That's why we tailor each growth or customer service strategy to your needs.

To play, press and hold the enter key. To stop, release the enter key.


Digital Learning

We create your own customized library of interactive, digital learning videos and combine them with virtual and in-person workshops.

Learning is key to culture building and

knowledge retention is critical to long-term success.

Katharina Darisse TSS Digital Learning

Customer Experience Management

Does your customer journey have an opportunity to deliver exceptional guests experiences?  

Find out how we can optimize your guest's experience and

enhance your brand's image.

Katharina & Julian Darisse TSS Customer Experience Management

Hospitality Advisor

What do hospitality companies need in these rapidly evolving days, with consistent uncertainty?

We provide opportunities for hospitality companies and service providers to connect and achieve successful outcomes, together.

Julian Darisse TSS Hospitality Advisor

Vicky Huffey
Managing Director 
Sassy Media Group

Katharina is a hugely warm and engaging sales trainer. I hired her to create a sales training programme for our team and she has been an incredible support throughout. Katharina helped our team to further develop their sales skills and build processes that will enable our team to work more in a more data driven and productive way. I can wholeheartedly recommend her services.

Ron Pellerine General Manager Metro Toronto Convention Center

Ron Pellerine
General Manager
Metro Toronto Convention Center

Rarely do you come across someone who is talented at both big picture ideas & executing the small details — Julian is just that person. Julian understands the importance of building strong relationships & that ensuring bespoke guest experiences is key to overall success. I highly recommend working with Julian.

Jeslin Lim.png

Jeslin Lim
Deputy GM, HR
Cycle & Carriage Singapore

Our first time working with The Skill Shop has been nothing short of amazing! Open to discuss and explore the points of contextualization; quick to grasp what’s required and they kept the flow of learning journey engaging and interesting in the digital space. This is indeed the start of an "Exceptional Journey Made Together"!

Here are some articles to learn a bit more about the topics we care about:

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