The Skill Shop 

Your holistic sales & operations advisor

The Skill Shop is a sales consultancy, guest experience innovator and

digital learning producer for SME's.

 

Every business is different and so are our projects!

That's why we tailor each growth or customer service strategy to your needs. What we mean by holistic? We produce your own online learning content to ensure the knowledge stays with you for years to come.

 

Sales

We build confidence in your sales team through hands-on workshops and skill building. Are you sales processes efficient? Let's review together if your sales activities support your goals.  Ready to take charge of your sales?

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Operations

How do we build customer loyalty in the future? What are the trends that impact the profitability of your business? We collaborate with universities and incubators to find out for you.

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Digital Learning

We create your own library of learning videos and combine them with virtual and in-person workshops where necessary to ensure the knowledge stays in your team. Learning is key to culture building and

continuous success.

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Rooted in hospitality, we work with SME's that have a B2B business model and

want to implement a customer-centric culture.

Software
Law Firms
Automotive
Hotels & Tourism
Real Estate
Hospitality Tech
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Vicky Huffey
Managing Director 
Sassy Media Group

Katharina is a hugely warm and engaging sales trainer. I hired her to create a sales training programme for our team and she has been an incredible support throughout. Katharina helped our team to further develop their sales skills and build processes that will enable our team to work more in a more data driven and productive way. I can wholeheartedly recommend her services.

Ron Pellerine General Manager Metro Toronto Convention Center

Ron Pellerine
General Manager
Metro Toronto Convention Center

Rarely do you come across someone who is talented at both big picture ideas & executing the small details — Julian is just that person. Julian understands the importance of building strong relationships & that ensuring bespoke guest experiences is key to overall success. I highly recommend working with Julian.

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Jeslin Lim
Deputy GM, HR
Cycle & Carriage Singapore

Our first time working with The Skill Shop has been nothing short of amazing! Open to discuss and explore the points of contextualization; quick to grasp what’s required and they kept the flow of learning journey engaging and interesting in the digital space. This is indeed the start of an "Exceptional Journey Made Together"!

Here are some articles to learn a bit more about us and the topics we care about: