Your holistic sales & operations advisor
Revenue generation paired with operational excellence
The Skill Shop is a holistic consultancy & training provider for SME's.
Every business is different and so are our projects.
That's why we tailor each sales strategy to your needs and pair them with advice on operational effectiveness to improve service, reduce operating costs and create a legacy of happy employees (and clients!).
What do we mean by holistic? We produce your own online learning content to ensure that knowledge stays with you for years to come.
We help you to develop an inbound and outbound sales strategy. We build sales confidence in your team so that you no longer have to rely on the phone to ring. Are you ready to take charge of your sales?
Client retention is more sustainable than constantly trying to win over new ones. How do we build customer loyalty? Through operational excellence, a strong service culture and maintaining trust.
We create your own library of learning videos and combine them with virtual and in-person workshops to ensure the knowledge stays in your team. Learning is key to continuous success.
We work with SME's that have a B2B business model and value a customer-centric approach.
Our clients come from a variety of industries, such as:
Sassy Media Group
Katharina is a hugely warm and engaging sales trainer. I hired her to create a sales training programme for our team and she has been an incredible support throughout. Katharina helped our team to further develop their sales skills and build processes that will enable our team to work more in a more data driven and productive way. I can wholeheartedly recommend her services.
Metro Toronto Convention Center
Rarely do you come across someone who is talented at both big picture ideas & executing the small details — Julian is just that person. Julian understands the importance of building strong relationships & that ensuring bespoke guest experiences is key to overall success. I highly recommend working with Julian.
The advice and guidance I received from The Skill Shop was tailored to my context and company, making it very applicable! I was able to implement it into our team's sales routine. Katharina's expertise along with her energy made each sales training session very informative and fun. Working with Katharina was inspiring!
Here are some articles to learn a bit more about us and the topics we care about: