The Skill Shop
Your holistic sales & operations advisor
The Skill Shop is a digital learning producer,
customer experience management innovator and
a sales & operations hospitality advisor.
Every business is different and so are our projects.
That's why we tailor each growth or customer service strategy to your needs.
Digital Learning
We create your own customized library of interactive, digital learning videos and combine them with virtual and in-person workshops.
Learning is key to culture building and
knowledge retention is critical to long-term success.
Customer Experience Management
Does your customer journey have an opportunity to deliver exceptional guests experiences?
Find out how we can optimize your guest's experience and
enhance your brand's image.
Hospitality Advisor
What do hospitality companies need in these rapidly evolving days, with consistent uncertainty?
We provide opportunities for hospitality companies and service providers to connect and achieve successful outcomes, together.
Vicky Huffey
Managing Director
Sassy Media Group
Katharina is a hugely warm and engaging sales trainer. I hired her to create a sales training programme for our team and she has been an incredible support throughout. Katharina helped our team to further develop their sales skills and build processes that will enable our team to work more in a more data driven and productive way. I can wholeheartedly recommend her services.
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Ron Pellerine
General Manager
Metro Toronto Convention Center
Rarely do you come across someone who is talented at both big picture ideas & executing the small details — Julian is just that person. Julian understands the importance of building strong relationships & that ensuring bespoke guest experiences is key to overall success. I highly recommend working with Julian.
Jeslin Lim
Deputy GM, HR
Cycle & Carriage Singapore
Our first time working with The Skill Shop has been nothing short of amazing! Open to discuss and explore the points of contextualization; quick to grasp what’s required and they kept the flow of learning journey engaging and interesting in the digital space. This is indeed the start of an "Exceptional Journey Made Together"!
