Better service and increased revenue
We are the only training company and e-learning agency with a luxury hospitality expertize.
We identify the interactions that have most impact on your sales and customer experience and develop tailor-made learning paths for companies across all industries.
Here's a good question
Why should you learn from hospitality?
In luxury hospitality, we understand the importance of individual preferences and go above and beyond to exceed customer expectations.
#Fact 1: We excel at personalised and attentive service.
Nowhere else do employees try this hard to create a memorable experience for each guest, ensuring their needs and desires are met.
#Fact 2: We place high emphasis on customer satisfaction.
Luxury hotel training helps staff to anticipate the needs of their guests. They proactively identify opportunities to enhance the experience.
#Fact 3: We anticipate customer needs.
#Fact 4: We create emotional engagement through storytelling.
We're great in creating a narrative or story around our brand, enabling customers to emotionally engage with the experience.
#Fact 5: We know that our most important asset are our people.
We achieve all this through empowering our most valuable resource, our team. That's why the most award-winning luxury hotels invest in their development, cultivate a customer-centric and employee-centric culture and have applied ,"New Work‘" principles long before ,"New Work‘" became a broadly used term. Our people make decisions and take ownership of the customer experience!
Use our knowledge as a valuable blueprint for your company to learn how to improve your customer experience, build stronger relationships, close more sales and differentiate yourself in a competitive market.
Here's a snapshot of how we've collaborated with clients:
Creating opportunities to
generate after sales revenue and elevate customer service
Cycle & Carriage is Southeast Asia’s leading automotive group and the largest distributor of Mercedes-Benz in the region.
As part of a culture change initiative, The Skill Shop created a Sales & Exceptional Customer Service course to increase downstream revenue.
Using e-learning to
drive sales and service excellence
Rodenstock is a market leader in progressive lenses.
To increase the sales of their upscale eyewear, The Skill Shop wrote and produced a video-based course that improves the customer experience at the optician and trains valuable sales techniques.
Developing a sales learning journey
focusing on key account management
What are the sales skills needed to strategically manage key accounts and build customer loyalty?
For Typsy, a hospitality learning platform, we answered this question and turned it into a video-based learning path.
Leverage our luxury hospitality experience
Let's have a chat
Send us a simple message and share how you believe our sales and customer experience background might be of service. We will reply to you within 24 hours.
We schedule a complimentary 30-minute discovery session to determine if we can assist you with e-learning, workshops or in a consulting capacity.
If we both find that it's a good fit then we prepare a service agreement and look forward to collaborating!