Your Sales Partner I Founder
Katharina's value-driven sales approach provides her clients with a structured path to new customer acquisition. Clients find this approach "comfortable","not intimidating" and as result, embrace the sales function.
Katharina draws on her experience of developing business and managing sales teams for luxury hotel companies such as Kempinski and The Ritz-Carlton in Beijing, Shanghai and Toronto, allowing her to provide hands-on examples from her time in the field.
As a sales expert, Katharina has shared her insights on the
+49 162 6475162
A Unique Approach
Sales depend on operations and operations depend on sales. They co-exist.
Based in Hamburg, Germany and with an extensive global background in sales and operations, we provide clients with a genuine end-to-end customer journey offering.
Your Operations Partner I Managing Partner
Julian is a seasoned leader with more than
15 years experience of managing human performance and
quality assurance for luxury hotels.
In his most recent role as Assistant Vice President at
Shangri-La Group, Julian created a set of service standards, two training modules completed by more than 23,000 colleagues and a stakeholder community of more than 50 hotels, all with the aim to grow the company's family market segment by 2%, increasing top-line revenue and enhance brand reputation.
Clients benefit from his experience of analyzing each touchpoint along the customer journey, developing operational standards, and his extensive knowledge in hospitality operations.